In some situations, it is necessary to contact the MTS cellular technical support operator. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator is free

One way to contact an operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.

A simpler way would be to use a multi-channel official company telephone - 88002500890 . This number is also free. Here it will be much easier to reach an operator.

After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service asks you to evaluate the work of the call center employee, you need to press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator

It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.

How to contact using a short number

It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.

After the autoinformer recording has started, the subscriber can immediately press sequentially:

  • button 2;
  • then 0;
  • then it will be redirected to the operator evaluation menu;
  • here you can immediately press the 1 or 0 key, it makes no difference.

Other MTS support numbers

For owners of MTS corporate cards, there is an alternative way to contact the operator for free - a number that must be dialed 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then the MTS help desk will be available on the same numbers as at home.

In the case when the subscriber is outside the country, but uses an MTS SIM card, there is another toll-free number to contact the operator. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, an electronic help desk may be the solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.

Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows you to relieve operators' telephone lines to resolve more important and non-standard issues.

An extreme case that requires immediate assistance from a specialist requires a personal visit to a service center or MTS communication store. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.

When you try to call an MTS operator, you understand that the company has provided all the options to limit as much as possible the possibility of a “live” conversation between the client and the operator. Many issues can be resolved by visiting the MTS website or receiving information from an auto-informer. Sometimes you find yourself in a situation where you need to call the MTS operator number and only a living person can understand the problem, but a robot cannot do this. This is where the need to communicate “live” arises.

How to call a “live” MTS operator

If you have already tried to contact the MTS operator, you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call the hotline and talk to a support representative, although you will have to be patient and wait for a connection:

    “Call to the operator’s official phone number for MTS subscribers” If you are a client of the company in Russia, Uzbekistan or Belarus, you can call two toll-free numbers 08460 or 0890.

    To connect to a support representative, wait for the voice menu and press button 2, after 0. You will be connected to an operator, but you will have to wait a while. But if you really need it, be patient.

    Apparently, like me, you also thought that cellular communications from MTS were the best? And, they say, MTS’s technical support is generally excellent. That's what you thought? I thought.

    And I believed in all this until I myself had to face the search for an answer to a seemingly simple question: How is it possible?

    Well... This is completely justified and deserved - MTS’s connection is truly stable and reliable.

    But if any problems arise, it turns out that MTS’s service is not so bright and rosy. And we must admit that it can be quite difficult to contact an MTS operator and get a “live” consultation with a specialist. Because the MTS company did almost everything possible so that you could not call the MTS operator.

    As a result, when you call the MTS office, instead of the joyful voice of a living person greeting you with all the warmth and cordiality, you hear in response the voice of an answering machine. Also, of course, similar to a human, but indifferent to your problems, right?

    But I really wanted something else... So that MTS would have a hotline whose telephone number would be available 24 hours a day, right? 😉

    Well, is it impossible to contact the MTS operator, and is it time to fall into despair? But no! There is a way out, because there is a support phone at MTS, specifically created for such cases.

    Moreover. In MTS, the operator's telephone number is quite simple, and you can almost always call the operator for free from both a mobile phone and a landline number.

    In general, when you know the solution, then calling the MTS operator is not so difficult. There are 4 such methods. Let's talk about each of them in order.

    The easiest way to call the MTS operator

    In order to hear a “live operator”, you need to call the single MTS support service number 0890 .

    A call to this “service” number of the MTS operator is free! It is not charged.

    However, you must be located on the territory of Ukraine, Russia, Uzbekistan or Belarus. But we believe that this is 99.9% true, and we continue to act further.

    After the auto-informer starts dictating the menu, don’t wait for the end of his verbal diarrhea! Immediately press 2, then 0.

    And here the long-awaited miracle will finally happen. The switch will switch to a connection with the “live” MTS operator.

    Let's clarify. It may not happen right away. You may have to wait in line for a bit. You will be kindly notified about the duration of this. But still, the main task has been completed - you can talk to the MTS operator.

    How to contact the MTS operator from a landline phone

    Well, if you call a short number 0890 You can not? If a phone with an MTS SIM card is not available. What to do then?

    The task becomes slightly more complicated. After all, MTS has created a support phone number for this case as well. You can call the MTS operator both from a landline phone and from a mobile phone of any other operator.

    You just need to dial not 0890, but 8 800 250 08 90 .

    In this case, you will call the same Call Center as the number 0890 . Therefore, the further procedure will be exactly the same.

    First, you will hear a voice menu that will dictate a lot of different information to you. You don't have to listen to everything - just Press button 2 immediately, then 0. And after a while you are connected to a representative of the MTS call center.

    Moreover. This MTS operator phone is free in the same way as 0890.

    Note!

    If you are one of the corporate clients of MTS, a separate telephone number has been created for you - 8 800 250 09 90 .

    Or is it just short - 0990 . A “live” MTS operator will also answer you on it. The phone number is free for calls from mobile phones connected to MTS

    How to call an MTS operator while roaming?

    Are you outside the Russian Federation? Not a problem either! The MTS operator has allocated a telephone number to contact a support specialist in this case as well.

    You always have the opportunity to receive highly qualified advice from a “live operator” even in international roaming.

    just call the phone number +7 495 766 01 66 .

    The best part:

    All calls to this operator phone created by MTS are also absolutely free!

    Even if you are in long-distance or international roaming

    How to contact the MTS operator without a phone

    Well, as a last resort. When suddenly you absolutely cannot make a call.

    A method will help you that is needed just in case the MTS support number is unavailable for some reason. If you suddenly have difficulties with telephone communication, contact the official MTS website for help.

    On the website you can write message to customer support– you can ask it in a special feedback form. And in a very short time you will receive an answer to your question.

    It's completely free and the number of questions is unlimited.

    The MTS operator has a short number 0890. By calling it, you can order additional services, listen to information about your tariff plan, or switch to another one. You can also talk to a technical support specialist. But the company has done everything to relieve the load on its contact centers, so getting to a “live” consultant is not so easy.

    To do this, you will have to try to find the answer to your question in an automated reference book or on the official website. When you get to the stage of connecting with an operator, the stated few minutes of waiting can easily stretch into 30-60 minutes. A relatively short delay before connecting to an MTS contact center consultant is observed in the morning and at night.

    The most common questions to the MTS operator concern the balance of the phone number, changing the tariff or connecting to Internet options. Many subscribers are also interested in roaming services when traveling in Russia and abroad. The “My MTS” mobile application helps solve these and other questions.

    It can be downloaded from the official App Store and Google Play stores for iPhone and Android. In the MTS Personal Account of this mobile application, you can manage your number and spending money on communication services. The service allows you to find out and disable all paid subscriptions and services.

    How to reach a “live” MTS support operator

    You just need to dial the correct combination of numbers to instantly contact a specialist from the MTS contact center. To do this, it is much easier to use a unified federal help service. You can call this MTS operator number for free from any landline or mobile phone and after pressing a certain combination of buttons you will be connected to a consultant. To make this happen, use the instructions:

    1. Dial 8-800-250-0890;
    2. After an automatic greeting and possible information about promotions, press button 1, then 0;
    3. Before connecting an operator, you will be asked to evaluate his performance after the call ends. If you agree with this, press one, if you do not want to give a rating, press zero;
    4. Wait for a consultant to connect.

    Please note that you can call the federal number from any landline phone and any cellular operator. But, paradoxically, you cannot call from MTS. If you do not have the opportunity to use another SIM card or landline phone, call the short number 0890. There is no other way to contact a “live” consultant.

    Other ways to contact the MTS operator

    If you can’t talk to a consultant, you can use the feedback form on the official website. To do this, go to mts.ru, find and click on the “support” link at the bottom of the page. On the page that opens, click on “contact center” and follow the “feedback” link. Using the form, you can report fraud or leave a complaint about the company's work.

    You can also contact the operator using the number +7 495 766 0166 if you are in international roaming. Be sure to dial the country code “7”, otherwise the call will be charged. Calls from an MTS SIM card authorized in any network in the world are not charged. From other mobile operators or landline telephones, the cost of a minute of conversation is paid according to the standard tariff of the country in which you are located.

    Please note that most of the problems faced by MTS subscribers are described in the online help center on the official website. Before calling, it is recommended to look for a solution there or enter the desired query in a search engine. You can also pay for various services on the official website. If you are unable to resolve the problem or find the information you need, call.

    These days, people use cell phones every day. Today even a child can make calls, send SMS and MMS, and access the Internet from a mobile phone. However, in some situations complex questions arise that subscribers cannot find answers to on their own. In such cases, the help of company specialists is required.

    Of course, answers to many questions are available on the operator’s website. If you search purposefully, it is quite possible to find answers there. But often you may need a specialist to answer you. How to be?

    Methods of communication with the MTS operator

    It seems that everything is obvious, you just dial the number 0890 and wait to be connected to the operator. But people often say that it is extremely difficult to get through to them. Such experiences show that if you want to communicate with an operator, then do not think about a short number. You should consider long in federal format. There, in one hundred percent of cases, a live person answers, and besides, you can avoid long waits.

    However, you should not try to make a call from an MTS number; use any other number, because, as reviews say, it will be easier to get through. So, there is the following algorithm of actions:

    1. Enter the number: 8-800-250-08-90 and press the call key.
    2. Wait for a pleasant female voice to appear. It is not necessary to listen to it, press 1 immediately, then 0.
    3. All! Now wait for the operator's response.

    If it is not possible to make a call from a SIM card of another cellular company, then you can call the short number of Mobile TeleSystems.

    We call the MTS operator using a short number

    Most subscribers who leave their reviews on the Internet report that when making a call to a short number, it is difficult to talk to the operator. Sometimes this is not possible, but you do not have the opportunity to use another method, then try this one:

    How to make a call to an operator using a short number? You need to do the following:

    1. Enter 0890 and press handset.
    2. Then press 5, then 0.
    3. Then you can set your mobile phone next to you on speakerphone and continue doing your business, because in some cases you have to wait for about half an hour or more, although sometimes the waiting time is much less.

    How to call an MTS operator from a landline phone

    Sometimes it is not possible to find a mobile phone with a SIM card from another operator. You can call using a regular landline phone. The method is as described above, making an outgoing call: 8-800-250-08-90.

    And if you are in international roaming territory, you can call technical support at: +7-495-766-0166. Be careful, you only need to dial with the prefix +7. Such a call will be more expensive because it is made while roaming.

    What to do if you can’t get through to the MTS operator

    In a situation where you cannot reach the operator using all of the above methods, you can use several more. They are not as convenient, take longer, and require some effort on your part. So, here are these methods:

    1. Log in to the official website mts.ru and fill out the feedback form there. In that application you should leave your contact information and write a question. Within some time from the moment you submit your application, you will receive an answer.
    2. Not every question requires operator assistance. For example, obtaining call details, balance information, finding out the details of your TP and other things is possible in your personal account at the link: https://login.mts.ru. In some cases, this may be more convenient than making a call to technical support.
    3. If none of the described methods were able to resolve the issue, and you cannot reach the call center, then you can simply visit the MTS office and ask specialists for help in person.